Privacy Policy

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This privacy policy (the "PRIVACY POLICY") applies to your use of the website of Razorpay Technologies Private Limited hosted at razorpaywallet.com, the Services (as defined under the Razorpay "Terms of Use") and Razorpay applications on mobile platforms (Android, Blackberry, Windows Phone, iOS, etc.) (collectively ("RAZORPAY" or "WEBSITE")), but does not apply to any third-party websites that may be linked to them, or any relationships you may have with the businesses listed on Razorpay. The terms "WE", "OUR" and "US" refer to Razorpay, and the terms "YOU", "YOUR" and "USER" refer to you, as a user of Razorpay. The term "PERSONAL INFORMATION" means information that you provide to us that personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures in relation to the collection and use of Personal Information have been set out below in order to ensure safe usage of the Website for you. We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is better than the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant the complete security of all information that is being transmitted to us by you. By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website. It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy. Information we collect To provide you with our services and products, we may collect personal information such as your name, address, phone number, date of birth, or any other information that may be required for identification purposes. The personal information that we collect depends on the products and services that are being provided or requested. If you do not provide us with the information asked, we may not be able to provide the products or services you have requested. We limit the use and collection of this information to that which is necessary to maintain and administer financial services, provide excellent service, and offer new products and services that may be of benefit to our customers. Activity We record information relating to your use of Razorpay, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer Razorpay and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of Razorpay. However, you cannot be identified from this aggregate information. RAZORPAY TECHNOLOGIES PRIVATE LIMITED PRIVACY POLICY We own all the intellectual property rights associated with the Website and its contents. No right, title, or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/ or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law. Our logos, product, and service marks and/ or names, trademarks, copyrights, and other intellectual property, whether registered or not ("OUR IP") are exclusively owned by us. Without our prior written permission, you agree to not display and/ or use Our IP in any manner. Nothing contained in this Website or the content should be construed as granting, in any way to the User, any license or right or interest whatsoever, in and/ or to Our IP, without our express written permission. Use of information Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to: 1. Administer sweepstakes, promotions, and contests 2. Assist law enforcement and respond to subpoena 3. Compile anonymous statistical data and analysis for use internally or with third parties 4. Create and manage your account 5. Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Website to you 6. Email you regarding your account or order 7. Fulfill and manage purchases, orders, payments, and other transactions related to the Website 8. Generate a personal profile about you to make future visits to the Website more personalized 9. Increase the efficiency and operation of the Website 10. Monitor and analyze usage and trends to improve your experience with the Website 11. Offer new products, services, mobile applications, and/or recommendations to you 12. Perform other business activities as needed Transfer of information We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI, or other regulatory agencies (as may be required) and to provide you with services that we offer through Razorpay, conduct quality assurance testing, facilitate the creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your Personal Information other than to provide the services requested by you. We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, the "AFFILIATES") that we may have now or in the future, in which case we will require them to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess your Personal Information and will assume the rights and obligations with respect to that information as described in this Privacy Policy. We may disclose your Personal Information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our terms and conditions and RAZORPAY TECHNOLOGIES PRIVATE LIMITED PRIVACY POLICY Privacy Policy; (c) comply with legal processes, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our Users, Affiliates, or the public. Please note that we are not required to question or contest the validity of any search warrant, subpoena, or another similar governmental request that we receive. We may disclose information in the aggregate to third parties relating to User behavior in connection with actual or prospective business relationships with those third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertising banners. Retention of Information After termination of Your Account with Us, We shall destroy all the data collected from You, except the records and the data pertaining to the transactions undertaken using Our services on the Site, and where required to ensure compliance with applicable laws. Please note that under the applicable laws, We may be required to maintain a record of these transactions with Us, including personal data such as Your name, contact details, Your number, transaction history, etc. Subject to the above, We will delete all other Personal Information about You when Your Account is terminated. We will not retain Your TAN and/or password, or credit card information. Links References on this Website to any names, marks, products, or services of third parties or hyperlinks to third-party websites or information are provided solely for your convenience and do not in any way constitute or imply our endorsement, sponsorship, or recommendation of the third party, information, product or service. Except as set forth herein, we do not share your Personal Information with those third parties and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third-party websites. Cookies We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of Razorpay may not work properly or at all. Razorpay uses third-party tools, who may collect anonymous information about your visits to Razorpay using cookies, and interaction with Razorpay products and services. Such third parties may also use information about your visits to Razorpay products and services and other web sites to target advertisements for Razorpay's products and services. No Personal Information is collected or used in this process. These third parties do not know or have access to the name, phone number, address, email address, or any Personal Information about Razorpay's Users. Razorpay Users can opt-out of sharing this information with third parties by deactivating cookies, the process of which varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser. Security RAZORPAY TECHNOLOGIES PRIVATE LIMITED PRIVACY POLICY Your account is password protected. We use industry standard measures to protect the Personal Information that is stored in our database. We follow industry standard best practices on Information Security, as also mentioned on our website. We limit the access to your Personal Information to those employees and contractors who need access to perform their job functions, such as our customer service personnel. If you have any questions about the security on Razorpay, please contact us at disclosures@razorpay.com. You may receive an email claiming to be from us with a link to what appears to be our website, where you are prompted to enter your personal and account details. We are in no way involved with this email, and the website does not belong to us or our partners. You hereby acknowledge that Razorpay is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner. Terms and modifications to this Privacy Policy Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. These changes will be effective immediately on the Users of Razorpay. Please note that at all times you are responsible for updating your Personal Information, including providing us with your most current email address. If you do not wish to permit changes in our use of your Personal Information, you must notify us promptly that you wish to deactivate your account with us. Continued use of Razorpay after any change/ amendment to this Privacy Policy shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.